Question 1

What platforms does DeviceView support?

Accepted Answer

DeviceView supports Android, iOS, macOS, Windows, and Linux from a single platform. All platforms are included at no extra cost, including full unattended remote control for Android Enterprise corporate-owned devices.

Question 2

How does DeviceView compare to other remote support platforms?

Accepted Answer

DeviceView includes mobile support, SSO (SAML 2.0 and OIDC), and SCIM provisioning as standard features. Others charge extra for mobile device support, lock SSO behind their most expensive tiers, and do not support Android Enterprise corporate-owned devices even through Intune integration.

Question 3

Does DeviceView include SSO and enterprise identity?

Accepted Answer

Yes. SAML 2.0, OIDC, and SCIM provisioning are included in every DeviceView plan. There is no separate enterprise tier required for SSO or directory sync.

Question 4

Is DeviceView HIPAA-ready?

Accepted Answer

DeviceView is designed for HIPAA-regulated environments. Privacy Mode blacks out patient-facing screens during remote sessions, preventing PHI exposure. Optional session recording with full audit logs including operator, device, and timestamp is available and exportable for compliance audits.

Question 5

Does DeviceView support unattended Android remote control?

Accepted Answer

Yes. DeviceView provides full unattended remote control for Android devices, including Android Enterprise corporate-owned (COPE and fully managed) devices. No end-user interaction is required to start a session.

Question 6

What MDM and EMM integrations does DeviceView offer?

Accepted Answer

DeviceView integrates natively with Microsoft Intune, VMware Workspace ONE, SOTI MobiControl, Jamf Pro, and Samsung Knox. Remote view and control launch directly from your existing MDM console.

Question 7

How does DeviceView handle session security?

Accepted Answer

Peer-to-peer by default, with an encrypted TURN relay fallback when networks require it. Multi-tenant data is separated with org-scoped data isolation. Every session is recorded with exportable audit logs.

Question 8

Is DeviceView built for MSPs?

Accepted Answer

Yes. DeviceView supports multi-tenant environments with org-scoped data isolation between organizations, making it suitable for managed service providers supporting multiple client organizations from a single platform.

Question 9

Does DeviceView support unattended remote control on Wayland Linux?

Accepted Answer

Yes. DeviceView controls Linux devices on Wayland as shipped, with no Xorg fallback and no WaylandEnable=false, including at the GDM or SDDM greeter, on a locked screen, and on a device fresh from reboot. Unattended by default, attended per device policy.

Question 10

Which Linux distributions does the DeviceView agent run on?

Accepted Answer

Ubuntu, Debian, Yocto, and custom images, desktop or headless, on x86_64 and arm64. Install with a one-line .deb command or bake the agent into your image at build time.

Question 11

Does DeviceView support headless Linux devices?

Accepted Answer

Yes. A headless device with no display attached gets the same session: a terminal as any login account, two-way file transfer, service and process control, TCP tunnels, diagnostics, and a multi-stream view of USB cameras, virtual displays, and RTSP feeds.

Question 12

Can DeviceView automatically recover a crashed process on a Linux device?

Accepted Answer

Yes. Runbooks fire on process crash, OOM kill, service stopped or never started, performance threshold, or device offline. Triggers are matched on the agent, in-process. Each step waits for its real result before the next branches. Guardrails include cooldown, max fires per hour, auto-disable, and risk classes L0 to L4. Runbooks are included in every tier, including the free Pilot.

Let's get your fleet running.